Our refund policy

You can get a full refund of a 3-month or 6-month plan if all of these are true:

• You ask within 3 days of the day we received your payment.
• You haven’t started a timed practice exam since that purchase.
• You haven’t had a PassMLO refund before. Each person can get one refund.

The 1-month plan is final sale and can’t be refunded. If you’re not sure yet, try the free quiz first.

Lessons, practice questions and the free quiz don’t count against you. Study as much as you like while you decide.

Email support@passmlo.com from the email address on your account. You don’t have to give a reason. We reply within two business days.

We refund the full amount to the card you paid with, and your paid access ends when the refund is issued. Your bank usually shows the refund within 5 to 10 business days.

When you extend an active plan, the new days are added to the end of your current access. The refund rules above apply to each purchase on its own, so a 1-month extension is final sale.

If you were charged twice for the same plan, or a problem on our side kept you from using PassMLO, email us and we’ll make it right, even after 3 days.

Refunds don’t depend on your SAFE MLO Test result. PassMLO is study help, not a promise that you’ll pass.